1Malaysia One Call Centre (1MOCC) is a single point of contact or one-stop call centre for enquiries on government services. It is part of the National Flagship project developed under the National Blue Ocean Strategy.
It provides five communications channels — telephone, short messaging system (SMS), facsimile, email and social media.
On the 1MOCC, Najib said that it was a revolutionary and innovative public service system which no other country had been able to achieve. He said the concept was simple and would help answer questions on any issue, where the operator would refer the public to the relevant government departments or agencies.
The first phase of the 1MOCC would involve 21 government agencies, including the Prime Minister’s Department and its agencies; the Immigration Department; the Road Transport Department and the National Registration Department.
The public can make enquiries, complaints or provide suggestions by calling 03-8000 8000. The call centre operates daily, 24 hours a day, including on public holidays.
See more from the videos on the recent 1MOCC launching together with Prime Minister Datuk Seri Najib Razak's speech:
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